The Empress Palace Hotel, Surrey ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

12788 Ross Place, 1, Surrey, Canada, V3V 6E1

Empress Palace Hotel offers a garden, private parking, and a shared lounge. This 4-star Surrey hotel provides accommodation with the option for guests to cycle in the surrounding area.

Rooms & Amenities

Rooms at Empress Palace Hotel are air-conditioned and feature a balcony with city or garden views. Selected options include a kitchenette equipped with a stovetop, fridge, and microwave, as well as a spacious living room or separate bedroom.

Dining & Nearby Options

Guests can enjoy access to a shared kitchen. Dining options nearby include Camy's Pizza, McDonald's, and Chili Pepper House, all located within 0.9 miles.

Services & Local Area

The hotel features a concierge service to assist guests with activities. For transportation, King George and Surrey Central subway stations are within walking distance, providing access to city travel.

Entertainment & Activities

Empress Palace Hotel is situated close to notable landmarks such as Green Timbers Lake and Surrey Arts Centre, enhancing the local experience. Activities like cycling are available in and around Surrey.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Suite

Max:

2 persons

93 m²

Bed options:

2 Queen Size Beds

Garden view

Shower

Heating

room details

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Economy Double Room

Max:

2 persons

7 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Double Room

Max:

2 persons

9 m²

Bed options:

1 Double bed

Garden view

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Surrey 1.5 mi

Airports

Boundary Bay (YDT) 12.4 mi

Vancouver (YVR) 18.0 mi

Train

King George Skytrain 1.4 mi

Bus

Bus stop400 ft

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Convenient Parking Experience

I was really impressed by the ease of parking at the Empress Palace Hotel. There were ample free parking spots available, and I appreciated having a VIP parking option for a small fee. It was super easy to find a spot right in front of the hotel, making my arrival and departure a breeze.

William123. USA, 2024-01-15Read full review on

Luxurious Room Features

Our suite at Empress Palace was nothing short of lovely! The private bathroom was spacious, and the huge walking closet exceeded my expectations. The decoration was elegantly done, making it feel like a real treat to stay there. Access to a shared kitchen and living room made our stay even more enjoyable.

James456. UK, 2024-03-10Read full review on

Entertainment and Comfort

I loved the media amenities available in our room, particularly the access to a TV and comfortable seating. After long days of exploring, it was wonderful to unwind while watching our favorite shows in such a cozy environment. This truly added to our home-away-from-home experience.

Ira789. Canada, 2024-04-22Read full review on

Fantastic Dining Experience

The kitchen area near our room was incredibly convenient, allowing us to prepare our own meals easily. It's a fantastic feature, especially for guests wanting to save a bit on dining out. I also loved that there was access to a lovely dining space right outside the suite, making meal times enjoyable.

Christopher321. Australia, 2024-05-30Read full review on

What’s included

General

No smoking on site
Free Wi-Fi
Parking
VIP check-in/ -out
Express check-in/ -out
Concierge desk
Pets allowed
24-hour security
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Cycling
Tennis

Guest Parking

Shared kitchen
Electric kettle
Cookware/ Kitchen utensils

Services

Laundry

Spa & Leisure

Garden area
Leisure/ TV room
Jacuzzi

Room features

Air conditioning
Heating
Sitting area
Dressing area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Self-catering

Shared kitchen
Electric kettle
Cookware/ Kitchen utensils

Room decor

Carpeted floor

Location

12788 Ross Place, 1, Surrey, Canada, V3V 6E1

Map view

12788 Ross Place, 1, Surrey, Canada, V3V 6E1

City landmarks

13750 88 Ave

Bear Creek Train Park & Mini Golf

1.5 mi

Parks

Holland Park

1.7 mi

Parks

Bear Creek Park

1.5 mi

Red Cedar Stump

3000 ft

North Surrey Gospel Church

2600 ft

Philidephia Church of Vancouver

2800 ft

New Life Ministry

3000 ft

Mall

Walmart Smiths Falls Supercentre

3100 ft

Smartcentres Surrey

3200 ft

Church in Surrey

3300 ft

Maranatha Canadian Reformed Church

3400 ft

Greek Orthodox Community of Surrey & Fraser Valley

3400 ft

Free Methodist Church

3600 ft

Gallery

Surrey Arts Centre

1.4 mi

The Royal King Palace and Convention Center

1.4 mi

Jamia Masjid Aulia Allah

4600 ft

Southside Community Church

4600 ft

North Surrey Arena

1.5 mi

Surrey Alliance Church

5000 ft

Gurdwara Sahib Dasmesh Darbar

5100 ft

Scott Town Plaza

5200 ft

Attic Billiards Ltd

1.0 mi

Bear Creek Community Hall

1.1 mi

Sher-A-Punjab Community Corp

1.1 mi

Willi's Billiards

1.1 mi

Amazing Grace United Church

1.1 mi

Kingdom Hall of Jehovah's Witnesses

1.1 mi

Surrey Seventh-Day Adventist Church

1.1 mi

Ribbon of Life

1.1 mi

Mall

Central City Shopping Centre

1.4 mi

Restaurants

Mr Pickwick's Fish & Chips

3500 ft

12884 96 Ave

Venetis Pizza

3000 ft

9591 128 St

Mezbaan

3300 ft

12790 96th Avenue

Chicken World

2300 ft

12842 96 Ave Unit 1 Cedar Hills Shopping Centre

Camy's Pizza

3700 ft

12849 96 Ave

Wheelhouse Bistro

3900 ft

12865 96 Ave

Reviews and Ratings

Feedback from previous guests about their experience.

90%

liked the hotel and would stay again

9.0/10

Perfect

Rooms

7.6

Location

8.4

Service

6.0

Dining

6.8

Oliver

United States of America, January 2025

7.0/10

My stay at The Empress Palace Hotel was a bit of a mixed bag. The room was spacious and clean, but I faced some challenges upon my arrival, which dampened the first impression. The staff were generally polite, yet some interactions left me feeling less than satisfied. Overall, it was comfortable enough for a one-night stay, but I might reconsider for longer visits.

Rooms

8.0

The room was spacious with a garden view, though it could have been cleaner with vacuuming needed.

Service

5.0

The staff were polite, but some aspects felt pushy, especially regarding payment and room upselling.

Location

9.0

The hotel is located in a very good area, making it easy to access nearby attractions.

Dining

7.0

The restaurant had a focus on organic vegetables, which I appreciated, though I didn't dine there.

Facilities

6.0

Basic facilities were available, including laundry services, but nothing outstanding was offered.

Ben

United States of America, December 2024

7.4/10

My stay at The Empress Palace Hotel was quite the mixed bag. I really loved the superior suite I booked, as it offered a private bath and was super neat. The location was fantastic, nestled in a quiet area with an amazing garden. However, my overall experience was marred by the initial confusion at check-in, which left me feeling uneasy about the establishment. Overall, I'd rate my stay as a 7.

Rooms

10.0

I stayed in the superior suite with a private bath. it was absolutely neat and cozy, which I appreciated.

Service

5.0

While I was greeted by a wonderful team, the check-in situation was quite off-putting. I felt uneasy about the process.

Location

9.0

The hotel is situated in a superb location. it's a very quiet and safe area which I really enjoyed.

Dining

7.0

I didn't dine at the hotel, but I heard they serve fresh, healthy dishes which sounded enticing.

Facilities

6.0

The hotel offers laundry facilities, which are a nice addition for longer stays. though I didn't personally use them.

Ernest

United States of America, December 2024

6.0/10

My stay at Empress Palace Hotel was quite disappointing. While the location was good, the overall experience was marred by misleading representations and poor service.

Rooms

5.0

The photos on the website were misleading compared to the room I ended up in, which felt like a misrepresentation.

Service

5.0

The interactions with the staff were very unprofessional, especially a totally inappropriate comment made during check-in that made me uncomfortable.

Location

8.0

I appreciated being in a very good area, which was convenient for nearby activities.

Dining

5.0

The dining options were limited, so I can't really comment on the food quality.

Facilities

5.0

The facilities were decent enough, though nothing stood out to make the experience remarkable.

Fred

United States of America, November 2024

6.0/10

My experience at The Empress Palace Hotel was quite disappointing. From the moment I tried to check in, it felt more like a scam than a legitimate hotel stay. The room I initially booked was never available, and the person on the phone seemed more interested in getting my credit card details than providing proper service.

Rooms

5.0

I booked a Family Suite with Balcony, but there was no room available as promised.

Service

5.0

The service was unprofessional, leaving me feeling frustrated and concerned about my booking.

Location

6.0

I found the area to be quiet and safe, which was a slight positive.

Dining

5.0

I didn't experience any dining services as I left to find another hotel.

Facilities

5.0

I couldn't utilize any facilities since I never stayed.

Mark

United States of America, September 2024

5.0/10

My stay at The Empress Palace Hotel had its ups and downs. The location was perfect, but I faced a few significant issues with the service and room description. Cleanliness was noted, yet the overall experience left much to be desired.

Rooms

10.0

The photos on the website were misleading compared to the room I received. While my room was clean, it lacked a window as specified during booking, which felt a bit misrepresented.

Service

10.0

The check-in experience was awkward and unprofessional. I encountered a strange and inappropriate exchange with the host that left a sour impression on my stay.

Location

10.0

The location is really great, situated in a very good area with easy access to public transportation. It was conveniently located, enhancing my overall experience.

Dining

10.0

Dining options were limited, but the shared kitchen was a nice touch. It made our stay more comfortable, allowing for some self-catering.

Facilities

10.0

The facilities were generally clean and offered helpful amenities like laundry. I appreciated having a shared kitchen for convenience during my visit.